Content Strategist UX

Job Type: Full Time | Location: North or Boston
Job Description

Growing online consumer technology brand is looking for a writer & content strategist who specializes in user interface writing. The mission is to provide clarity, value, and authenticity in product communications and to connect with customers on an emotional level. You’ll build relationships with customers/clients by making “simplicity and humanity” core facets of product’s content and help establish a cohesive conversation with users and customers of within and across many digital experiences!

> Partner with teams to create and drive vision for the product narratives through Research, user journeys, wireframes, and Site Maps
> Form a clear and insightful understanding of our customers’ business, their needs, and the creative opportunities and challenges that exist in their industries
> Lead a journey-mapping session to outline the customer experience for reporting fraud in our app
> Help teams to draw out what real human problems the team can solve, and how we’ll talk about those needs in understandable language
> Facilitate strategy and ideation sessions to bring together the perspectives of the product owner while keeping the needs of the customer at the center

Qualifications
  • A degree in communications, journalism, human factors, or equivalent
  • 5+ years of hands-on experience creating & executing digital content strategy
  • Experience leading projects within a dynamic Agile team
  • Plan, test, write, and edit messaging for product experiences
  • Having worked within design and product scrum teams
  • Proficient with UX principles and methodologies including User-Centered Design and Design Thinking
  • Ability to communicate your copy vision
  • Experience working in collaborative design teams, or other multidisciplinary teams
  • Well-rounded understanding of user-centered design process, as well as knowledge of UX principles
  • Leadership skills to drive content strategy best practices across and through the organization

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